SDaaS for Technical Product Support

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SDaaS – Technical Support for Technical People


The challenge with outsourcing technical support to a partner was primarily, how do we find a partner with the proper skills that we also trust with handling front-line, direct customer interaction?”

– Chief Customer Officer, Expected Behavior

Enter LUD’s SDaaS
Technical Support for Technical People

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Perfect for any API Driven company and companies who deal directly with CTO’s, Sr. Engineers, Product Owners, and other highly technical people.


Software Development as a Service - Consistency

We immerse ourselves in your product to become an extension of your team.

Our expert engineers dive right in to become an extension of your team and an expert on your product. Giving you a team of product experts to not only support your clients but also help you explore new ways of evolving your product and company.

Reduce client churn by providing a better experience to your technical customers

  • No bots or frustrating support webs
  • Real technical experts who relate to technical users
  • Faster time to close support requests


Software Development as a Service - Fully Managed Scrum Teams


Software Development as a Service - Unified Teams

Get your internal development time back

With us handling the bulk of the support, you get back the equivalent of a full-time resource to focus on new product development. You also get back the peace of mind that your clients are being taken care of by technical experts who understand your product and your users’ needs.

Let’s Get Started

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Still skeptical?

Level Up Development's Separator

Remember the Chief Customer Officer above that was concerned about finding a partner with the technical skills and ability to handle front-line interactions? Well, he found that partner…

Technical Support for Technical People Case Study.


Let's create something amazing.

Coffee Much?