The future is here whether you like it or not.
Artificial intelligence is one of the hottest new technologies with a plethora of potential uses, including user experience.
It powers everything from VPAs to chatbots, but will conversational AI be the only UX in the future? And what should application leaders do with this exciting technology?
Why should I consider Conversational AI?
Conversational AI is shifting how users think about, feel about and use technology – and it isn’t just some fad.
In fact, Gartner predicts that “conversational AI-first” will soon overtake “cloud-first/mobile-first” as the top imperative in app development for the next decade.
Put simply, companies that ignore paradigm shifts in technology get left in the dust.
Why? By the time enterprises start to look into new technological advances their consumers aren’t just familiar with it – they already expect it.
It’s the Future.
According to Gartner, conversational AI platform (CAP) technology “appears to be at a point at which consumer knowledge and demand are meeting with technical strength and (enough) maturity for implementation and real user benefits.”
What does that mean for you?
To start, initial conversational UX and AI capabilities – like voice usage and “smart” apps – are no longer new.
Now, such technologies are being perfected and enhanced to better understand and adapt to native human languages and interactions. And they’re beginning to become commonplace, which means your users expect them to be part of your business.
Enter Conversational AI
Newer conversational platforms that learn through data (think chatbots, virtual customer assistants and more) will soon fit this mold as well.
Ignore this AI evolution, and before you know it, your company will be light-years behind the technology curve.
In other words, now is the time for your company to begin to adopt such advances in order to increase efficiencies and stay relevant – both with your users and against your competitors.
Let’s talk about how we can help identify and embrace the technology of tomorrow to meet your needs and drive your business forward.