Company Profile:

Navistar, a Fortune 500 company, is a leader in the trucks and other vehicles industry. With 16,269 employees, Navistar’s commitment to innovation, safety, and environmental stewardship through its formal Product Stewardship program highlights its role as a forward-thinking organization.


Industry: Trucks & Other Vehicles

Size: 13,000+ employees

Navistar Quality Control Transformation

Navistar aimed to enhance the quality assurance of its 16 key product lines, each measured against 20 quality metrics.
Custom Software – Automated quality-control web-based application.
.NET, Web Application
Enhanced efficiency, accuracy, and decision-making in quality control processes.

The Challenge:

Navistar aimed to enhance the quality assurance of its 16 key product lines, each measured against 20 quality metrics. The initial process was cumbersome and time-consuming, involving a complex Excel workbook system used by 40 staff members across various locations. This method was prone to errors and inefficiencies, complicating data entry and analysis, and ultimately slowing down the decision-making process for quality improvements.

Solution Overview:

Level Up Development introduced the Quality Rating System (QRS), a web-based platform that streamlined Navistar’s quality control process. This solution allowed product managers to easily enter and access quality control data, significantly reducing the time and effort required for data management and analysis. The QRS system integrated with Navistar’s global security framework, ensuring secure and role-appropriate access to the data.

Benefits of the Solution:

  • Time Efficiency: Saved 40 hours a month by automating data entry and error correction processes.
  • Error Reduction: Minimized input errors through a streamlined, user-friendly interface.
  • Accessibility: Enabled executives to generate real-time reports and charts, facilitating quicker decision-making.
  • Global Collaboration: Improved the ability of departments worldwide to contribute to product improvements efficiently.


“It’s a tendency of technical people, myself included, to decide what the solution is as soon as you start talking about a problem. Level Up Development can block all that out and listen to what your problem is, ask all the right questions and truly understand what the problem is before they try to fix it.”

“The portal will grow as we continue to work with Level Up Development.”

– Doug Mason, Engine Group Quality Manager – Global Manufacturing


The development of the QRS and Warranty Intensive Analysis modules has strengthened the partnership between Navistar and Level Up Development. These initiatives are part of the broader Quality Portal project, which aims to centralize all enterprise quality-related data. Doug Mason, Engine Group Quality Manager – Global Manufacturing at Navistar, praises Level Up Development for their effective communication and problem-solving skills, highlighting the ongoing plans for collaboration.

Navistar’s commitment to quality and innovation, supported by Level Up Development’s technical expertise, has led to significant improvements in quality control and operational efficiency. The successful implementation of the QRS demonstrates the power of collaborative innovation in addressing complex challenges and setting new standards in the industry.

Let's create something amazing.

Coffee Much?

Built in center of everything 🌎 Indianapolis, IN.

Privacy Policy